• One-time Basic maintenance:

    Home service during the 2-year warranty period including descaling & checking

  • One-time Faulty machine:

    Door-to-door pickup and return service during the warranty period

  • Priority scheduling:

    Booking for maintenance service and repairs

What’s included in the 'Basic maintenance'?

Our Coffee Solution Specialist team will collect your coffee machine and bring it to our official service center for a thorough assessment. The package covers:

  • General check
  • Basic machine cleaning
  • Professional descaling service

Logistics & Turnaround: The complimentary pickup and drop-off service takes approximately 3 to 5 working days. Customers must be present at home on the scheduled pickup and delivery dates/times.

Faulty Machines & Repairs: For faulty machine requests, our service team will contact you directly. Additional repair and replacement part costs may apply if the issue falls outside warranty coverage.

Schedule your appointment

To schedule any of these services, please fill in the below form or you may contact our service partner - DWS Pte Ltd directly.

The Care Package benefit is exclusively available to registered VIP CLUB members. If you have not yet registered, please complete your membership registration to enjoy this benefit.

Alternatively, DIY - descale the machine yourself!

Prefer keeping things in your own space? Keeping your machine at peak brewing performance is fast and simple. We encourage regular cleaning and descaling right from home so you can enjoy uninterrupted, cafe-quality coffee on your own schedule.

Learn How to Descale Your Machine →