How do I sign up for the De'Longhi VIP Club membership?
After purchasing a De'Longhi coffee machine* from De'Longhi Concept Store, online store or any authorised De'Longhi dealers based in, register the membership card number enclosed in the product box and the purchase receipt on the De'Longhi VIP Club website to complete your membership. *Selected models only
Can I transfer my registered VIP Club membership to another name?
Membership card is not transferable.
Can corporate company sign up for VIP membership?
Signing up using a corporate registration number or business registration number is not possible.
How do I cancel my De'Longhi VIP Club membership?
You can withdraw from the De'Longhi VIP Club website by going to My Account > Personal information > Cancel Membership.
After I cancel my VIP Club membership, can I re-join with the same membership number?
You are not allowed to re-register with the same membership card number.
When I try to sign up, a message appears saying 'You are already a registered member'.
If you have not registered but a message appears saying that you have already registered, please contact delonghivip.sg@delonghigroup.com
I lost my De'Longhi VIP Club membership card. What should I do?
Please email to delonghivip.sg@delonghigroup.com You will not lose your De'Longhi VIP membership benefits if you have completed registration on the website.
How do I purchase members exclusive offers in store?
Please check on VIP Club website on any ongoing offers. You can purchase them at De'Longhi Concept Store unless stated otherwise. You must present your De'Longhi VIP Club membership card or present your membership ID when purchasing exclusive offers.
What are the events exclusive to De'Longhi VIP Club members?
Invited events are exclusively for VIP Club members. De'Longhi would like to offer experiences to members through customised events such as coffee classes. For more information, please visit the De'Longhi VIP Club event page.
How do I sign up for an event hosted by the De'Longhi VIP Club?
The event application method may change depending on the nature of each event. Please check the notice for each event on the event page.
Why are there coffee powder or water stains on a new fully automatic coffee machine?
De'Longhi fully automatic coffee machines may have coffee grounds or watermarks due to a full inspection before product shipment. Please note that this does not indicate that the product has been used.
Why are there traces of opening the outer box of the fully automatic coffee machine?
Selected De'Longhi coffee machine has a VIP Club Pack included in the product, so there may be signs of tampering on the product box. Please note that this does not indicate that the product has been used.
Where do I register my De’Longhi product warranty?
